Shipping Policy
SHIPPING POLICY
Where Feet Love Us offers three shipping options: Free Standard Delivery, Express Delivery and Expedited Delivery. Orders can be shipped anywhere in the 50 United States*, including Alaska, Hawaii, Puerto Rico and US Virgin Islands.
| Type | Delivery | Cost |
|---|---|---|
| Standard Label | 4-8 Business Days, once shipped ** | FREE! On any order over $125. |
| Blue Label | 3-5 Business Days, once shipped ** | $20 for the first pair of shoes plus $10 for every additional pair. |
| Red Label | 1-4 Business Days, once shipped ** | $50 for the first pair of shoes plus $15 for every additional pair. |
*Orders shipped to Alaska, Hawaii, Puerto Rico, US Virgian islands, APO/FPO and some correctional facilities will be shipped USPS. These orders may take extra delivery time.
**Shipping Prices Are Subject To Change Without Notice. For special orders shipping to a P.O. Box, shipping time may be extended 2-3 days.
SHIPPING PROCEDURES
ORDER PROCESSING
After placing your order, you will receive a confirmation email within 1-3 days confirming that your order has been received. If there is a delay or product availability issue, you will be notified within 1-2 business days. No backorders will be processed without customer approval. Order confirmations are sent via email only. Please make sure you provide a valid email address upon checkout.
ORDER PROCESSING
Once your order is received, our customer service team will review your order and check product availability. Brown's reserves the right to hold any orders suspected of fraud. We process orders Monday through Friday. 8am to 3pm CST. Orders received outside of that time frame may include an additional 1-2 days processing time.
SHIPMENT NOTIFICATION
We will send you a shipping confirmation email when all or part of your order is shipped. This happens after the first UPS scan. The email will include your UPS tracking number. You can check the status of your order by logging into your account or by calling 1.800.728.6247
SHIPPING IN MULTIPLE PACKAGES
So that we can ship your items as efficiently as possible, multiple item orders may ship separately and at different times. Our shipping confirmation emails will let you know how much of your order shipped. Your online account will reflect additional tracking numbers.
TRACKING YOUR ORDER
Registered customers can check the status of orders at anytime by logging into their accounts. You can also call our customer service team at 1.800.728.6247 or email info@wherefeetloveus.com for order status.
CANCELING ORDERS
Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be canceled or changed online. Please contact our customer service team at 1.800.728.6247.
INTERNATIONAL ORDERS
Unfortunately, Brown's Catalog is only able to ship within the United States at this time. We apologize for any inconvenience.